Robert Clements

Robert Clements

Supporting PSD2 Compliance with ISO Certification

Credit Cards Extra Charges

The second Payment Services Directive (PSD2) affecting Payment Service Providers came in to force for EU member sates in January 2018, and from mid 2019 the associated Regulatory Technical Standards (RTS) on “Strong Customer Authentication and common and secure communication”. The directive…

What is ISO 27001?

ISO 27001 is an international standard developed by ISO, which defines the requirements for an Information Security Management System. You can purchase the ISO 27001 document online in hard copy or downloadable format. ISO 27001 Certification is optional but brings…

Policy Process Procedure: Get Your P’s Right!

ISO 9001 Consultants

The terms ‘policy’, ‘process’ and ‘procedure’ might seem interchangeable but they are three distinctly different tools which can be used to support your organisation in different ways.   Where you find them referenced in management system standards, they are important…

How Emojis Could be Good for Business!

The long-standing etiquette of professional communication is beginning to change, as the boundaries separating our work and personal lives become more blurred thanks to flexible working practices. Some will see this as a negative step, devaluing the professional relationships and…