Part 6 – How to achieve continual improvement of your QMS It is important to look at the QMS regularly to make sure it does what you need it to do for your organisation. If you measure, analyse and evaluate processes…
When we hear the word “sustainability”, there are many things that come to mind: single use plastics, pollution, water usage, maybe diets like vegetarian or vegan. However there’s one rather large aspect that isn’t often considered; fashion. We’re all used…
Part 5 – Planning your QMS You can identify the risks and opportunities that could affect your organisation by thinking about interested parties within and outside your organisation, and in the context of your organisation what might they expect and…
Welcome to our blog series looking at the causes and consequences of well known disasters. This blog looks at the Clapham Junction Train Crash 1988. The Incident The Clapham Junction Train crash occurred on 12th December 1988 at just after 8am.…
Part 4 – Engagement Getting every member of staff involved with your organisation’s QMS really adds to its success. The staff are the people best placed to know about the processes of your organisation as they are actively involved in…
Welcome to our blog series looking at the causes and consequences of well known disasters. This blog looks at Harrow and Wealdstone Rail Crash 1952. The Incident The Harrow and Wealdstone Rail Crash occurred on 8th October 1952 at Harrow…
Part 3 – Leadership Strong Leadership is critical in the effective running of a Quality Management System (QMS). An individual or small team can be appointed as responsible for the QMS. Their main task would be to ensure the QMS…
Welcome to our blog series looking at the causes and consequences of well known disasters. This blog looks at The MV Herald of Free Enterprise Ferry Accident in 1987. The Incident The car ferry MV Herald of Free Enterprise was…
Part 2 – Core principle number 1 – Customer Focus Customer focus is a very important part of a Quality Management System (QMS), as it is at the heart of providing a high quality service. Customer satisfaction results in repeat business…
