The Value of Outsourcing an ISO Project
It can be an exciting time for any small business when momentum kicks in and growth plans turn to executed actions leading on a journey of success as hard work begins to pay off. If this is the case your…
Category Performance
Observations of an ISO 9001 Trainee Consultant
For years on end employees working at their various companies have been lectured by seniors with the rather mainstream and negative opinion of an auditor. There is a common misconception that auditors look to expose the weaknesses of operation within…
Journey Survey 2020
A Tough Year for the Team has Proved Successful! This year has been like no other and has seen a massive change in how we deliver our services. Although, our dedicated team have met the challenges head on and have…
Understanding ISO 9001 – Conducting Internal Audits within your organisation – 1 minute reads
Part 7 – Conducting Internal Audits within your organisation Regular internal audits of the quality management system (QMS) will make sure it does what it is intended to do for your organisation. How often you want to do internal…
Understanding ISO 9001 – How to achieve continual improvement of your QMS – 1 Minute Reads
Part 6 – How to achieve continual improvement of your QMS It is important to look at the QMS regularly to make sure it does what you need it to do for your organisation. If you measure, analyse and evaluate processes…
Understanding ISO 9001 – Planning your QMS – 1 Minute Reads
Part 5 – Planning your QMS You can identify the risks and opportunities that could affect your organisation by thinking about interested parties within and outside your organisation, and in the context of your organisation what might they expect and…
Understanding ISO 9001 – Engagement – 1 Minute Reads
Part 4 – Engagement Getting every member of staff involved with your organisation’s QMS really adds to its success. The staff are the people best placed to know about the processes of your organisation as they are actively involved in…
Understanding ISO 9001 – Leadership – 1 Minute Reads
Part 3 – Leadership Strong Leadership is critical in the effective running of a Quality Management System (QMS). An individual or small team can be appointed as responsible for the QMS. Their main task would be to ensure the QMS…
Understanding ISO 9001 – Customer Focus – 1 Minute Reads
Part 2 – Core principle number 1 – Customer Focus Customer focus is a very important part of a Quality Management System (QMS), as it is at the heart of providing a high quality service. Customer satisfaction results in repeat business…
