For years on end employees working at their various companies have been lectured by seniors with the rather mainstream and negative opinion of an auditor. There is a common misconception that auditors look to expose the weaknesses of operation within…
A Tough Year for the Team has Proved Successful! This year has been like no other and has seen a massive change in how we deliver our services. Although, our dedicated team have met the challenges head on and have…
Part 7 – Conducting Internal Audits within your organisation Regular internal audits of the quality management system (QMS) will make sure it does what it is intended to do for your organisation. How often you want to do internal…
Part 6 – How to achieve continual improvement of your QMS It is important to look at the QMS regularly to make sure it does what you need it to do for your organisation. If you measure, analyse and evaluate processes…
Part 5 – Planning your QMS You can identify the risks and opportunities that could affect your organisation by thinking about interested parties within and outside your organisation, and in the context of your organisation what might they expect and…
Part 4 – Engagement Getting every member of staff involved with your organisation’s QMS really adds to its success. The staff are the people best placed to know about the processes of your organisation as they are actively involved in…
Part 3 – Leadership Strong Leadership is critical in the effective running of a Quality Management System (QMS). An individual or small team can be appointed as responsible for the QMS. Their main task would be to ensure the QMS…
Part 2 – Core principle number 1 – Customer Focus Customer focus is a very important part of a Quality Management System (QMS), as it is at the heart of providing a high quality service. Customer satisfaction results in repeat business…
Part 1 –Introduction to Implementing a Quality Management System An effective and well maintained Quality Management System (QMS) can really help an organisation to run more effectively. It is particularly helpful to new businesses and growing businesses when they need…
