Our 2024 customer survey results are in and, once again, Assent has had a wonderful year full of growth and client centred successes!
Client satisfaction is at the heart of what we do here at Assent, and our fantastic annual client survey results have proven this to be the case once more in 2024.
The team has been hard at work throughout the year in order to provide the top-notch service that Assent has become known for. The results have reflected our success, and shown that our hard work has paid off, giving us the confidence to make 2025 an even better year!
100% Client Satisfaction in 2024
100% of participants were satisfied with the service they received from Assent in 2024, with 93.3% being EXTREMELY SATISFIED.
We come Recommended!
93.4% of participants would recommend our service to others with confidence, with 26.7% of respondents having already done so.
Feedback for the Future at Assent
We have used the client survey as an opportunity to receive some feedback regarding the future of how Assent works.
When asked the preferred method of working on ISO projects in 2025 – remote, on-site, or a mix – the majority of respondents preferred mainly remote (53.3%) or a mix of both remote and on-site (40%).
When asked if an Assent Client Portal would be useful for the regular uploading of reports and meeting dates, the majority of clients stated that it would be a useful tool (73.3%). However, feedback from those who voted against the Portal stated that email is preferred as documents can easily be moved to the client’s own internal planning tools, and many companies use their own portals, so another one from Assent would be deemed unnecessary.
Some Specific Client Comments
We have had some excellent feedback comments to conclude our 2024 Client Survey.
‘Our year with Assent has been fantastic and we have achieved everything we set out to, and more. Any questions, issues, and queries have been resolved quickly and professionally by everyone in the team.’
‘Assent in general has a great balance between being friendly and helpful, and being formal and professional. It’s one of those “small enough to care, big enough to help” companies that are quite rare actually. Keep up the good work, and keep your company culture and identity even as you grow larger!’
‘Always great to work with. The office team are helpful and polite. Simon has been a huge support over the years and we love working with him. Thank you!’
‘Extremely happy with the abilities of the Assent auditor. Would recommend whole heartedly.’
‘We are pleased to recommend Assent as a reliable and professional organisation for all things ISO’
‘We have always received an excellent service from Assent. Garry, our consultant, has been excellent, professional and we regard him as one of our team.’
‘Assent have been integral in helping us achieve our [ISO] 27001 certification. We could not have done it without Susanna’s expert knowledge and clear direction. Thanks!’
‘The expert advice I received from Simon Unsworth has been absolutely brilliant. Not only Simon’s expertise is greatly appreciated, but his attitude, attention to detail, and professionalism are unparalleled. Kudos to Simon and also to Jazmin to keep us focused.’
