Archives Glossary Terms

Proof of Concept An activity or project undertaken to explore the advantages and benefits of a particular idea, often involving the good faith of all parties involved.

Know Your Customer Often used in the Financial Industry to comply with money laundering laws.

Key Decision Maker Often used in the sales process to ensure you are talking to the person who have authority to make buying decisions for the organisation.

Business Impact Analysis An analysis of potential impacts on business, negative or positive, usually used as part of Business Continuity Planning.  The analysis can be used to identify the importance of business processes, defining the order of their recovery and…

Business As Usual An organisation functioning as usual, no reduction or impact on services.

Single Sign On The integration of multiple systems to manage access control via a single login process.  This may be via inheriting privileges between systems, or by using a completely separate third-party authentication system.

Two Factor Authentication An authentication method which uses two forms of identification before access is granted to a system or software.  The first factor may be a traditional password, while the second factors could be a code delivered by a token,…

Responsible, Accountable, Consult and Inform RACI is an acronym for Responsible Accountable Consult and Inform. It is used to allocate different levels of roles and responsibilities with-in an organisation.

Network Operations Centre A department or function of a company which centralises the management, control and monitoring of one or more networks in order to quickly identify and resolve issues that could affect the performance or security of the network.

Statement of Work Identifies proposed works including timeline and deliverables. A form of project planning.