Archives Glossary Terms

A distributed Version Control System used in software development, which allows developers to work on a ‘branch’ of code in isolation before ‘committing’ the new code back to the central system.

Software as a Service Centrally hosted software provided on a subscription licence basis. Usually the central software is updated across all users at the same time and can be easily scaled up and down using cloud resources.

Customer Satisfaction The evaluation of a customer’s experience to determine is they are satisfied with the product or service they have received, and identify any strengths and weaknesses of the organisation.

Intruder Detection System A security system for the detection of unauthorised access and intruders within a network.

Escrow Agreement An arrangement with a mutual 3rd party who will hold the source code of an application, or other data, under contact.  Under agreed circumstances, for example when a software developer goes out of business, the 3rd party will…

Customer Relationship Management Software used to retain information about a customer including corporate data, contact information and sales activities.

Mobile Device Management Software or Security policy to manage information deployed on mobile devices.  May include remote locking and erasing capabilities.

Bring Your Own Device The culture of employees using their own laptop, phones and other devices for work purposes.  Organisation’s may apply varying levels of control over personal devices, with the consent of the owner.

Internet of Things The popular name for connecting household, and everyday, objects to the Internet and each other.

Transport Layer Security A protocol to provide a secure connection, often used for email and other data transfers.