Key Themes of Quality Management

Customer Feedback

Obtaining and analysing customer feedback, both good and bad, is an important quality management tool to help an organisation improve its product or service.

Questionnaires are one popular method of receiving feedback, but there are other ways to hear what customers think.

Resources, Infrastructure & Work Environment

The standard requires an organisation to consider the resources it needs to effectively provide its service.

The human resources required to operate the organisation are considered, including the training and skills needed.
However the standard also references to ‘tools’ and work environment needed to create the product or provide the service.

Our Facilities Audit service can help you ensure that the maintenance of essential equipment is up to date and legally compliant.

Design & Development Processes

The design & development clauses in ISO 9001 can be excluded, and many service providers do elect to exclude them.

However design and development can often be seen in both product and service, and applying these clauses of the standard can provide control over the process.

Purchasing & Outsourced Requirements

Processes require an input, whether that is a raw material or a sub-contractor.  ISO 9001 requires you to evaluate the suppliers and outsource third parties to ensure they help you maintain high standards.

Quality Objectives & Continual Improvement

As in all management system standards, ISO 9001 requires the organisation to strive for continual improvement by obtaining and analysing feedback from the customer, then setting objectives to improve performance.

Externally Accredited

Having your Quality System externally certified by an external UKAS accredited assessment body publicly demonstrates your commitment to quality and gives you a significant advantage when tendering for contracts.

We will help you choose a certification body and guide you through the process. Find out more About the ISO 9001 Certification Process.

ISO 9001 Consultants in Norwich, Norfolk

Assent Risk Management has the ISO 9001 consultants in Norfolk to help you implement a Quality Management System and achieve Certification.

Support

We will work with you to build a Quality Management System that fits with your organisation, utilising the good work you already do and support improvements.

It’s Not All Paper Work

We are experienced in implementing Quality Management Systems and can keep the paperwork to a minimum, ensuring you get maximum benefit from the ISO 9001 standard.